Looking for answers about professional cleaning services in Melbourne? At CleanCo AUS, we understand that every home, office, Airbnb, or rental property has unique cleaning needs. Our FAQ is designed to help you understand exactly what services we offer, how we operate, and how we can make your property spotless with minimal effort on your part.
From residential cleaning to office maintenance, Airbnb turnovers, and end-of-lease bond cleaning, we provide detailed guidance on what’s included, pricing, booking options, and guarantees. Whether you’re a landlord, tenant, business owner, or property manager, this FAQ covers the most common questions to help you make an informed decision.
Trust CleanCo AUS for professional, reliable, and fully insured Melbourne cleaners, flexible scheduling, and a commitment to delivering top-quality results every time. By reading this FAQ, you’ll know exactly what to expect and how to get the most from our services.
We provide a full range of professional services including residential cleaning, office & commercial cleaning, Airbnb turnover cleans, steam carpet cleaning, and end‑of‑lease (bond) cleaning. Each service is tailored to your space and preferences from regular ongoing cleaning to one‑off deep cleans.
Yes, all our cleaners are professionally trained, police‑checked, fully insured (public liability & WorkCover), and experienced in both home and commercial environments for your peace of mind.
Yes, our team comes fully equipped with professional‑grade cleaning products and tools. We use industry‑approved supplies for sanitisation, stain removal, and specialised finishes, though you can let us know if you prefer eco‑friendly or custom products.
No, You don’t have to be at the property when cleaning is carried out. Simply provide entry instructions, keys, or a lockbox code. Many clients are out at work while we clean.
Yes! We can often accommodate same‑day or short‑notice bookings, especially for urgent situations. However, booking in advance ensures availability and gives you more scheduling flexibility.
Booking is easy, simply fill out our online quote form, call us, or send a message. We provide free, no‑obligation quotes based on your property size, service type, and any extras you may need.
Pricing depends on factors like property size, service type (e.g., deep clean vs regular cleaning), condition of the property, and any additional services you choose (e.g., window cleaning, mould removal, extra oven cleaning). Detailed quotes help you budget accurately.
We require at least 24 hours’ notice for cancellations to avoid a cancellation fee. Any deposits or payments are fully explained before booking so you know what to expect.
End‑of‑lease cleaning is a deep, thorough cleaning of your rental property to help you meet landlord or agent expectations and secure your full bond refund. It includes detailed cleaning of kitchens, bathrooms, carpets, appliances, and more.
Our bond cleaning includes:
We follow a detailed checklist to meet real estate inspections.
Yes, inside windows, inside ovens, rangehoods, and major appliances are included. Exterior window cleaning and certain specialised tasks can be added at request.
Times vary depending on property size and condition; for example a 2‑bedroom bond clean typically takes 4–6 hours or more, and larger properties may take longer.
We can clean around furniture, but removing personal belongings helps our team reach every corner for the best result, ideal for bond cleaning standards.
Providing access, scheduling ahead, and choosing a professional end‑of‑lease clean significantly increases the chance of getting your full bond back — many property managers expect bond standards to exceed basic residential cleaning.
Yes, we provide professional office and commercial cleaning services tailored to business needs, with flexible schedules so your operations aren’t disrupted.
Absolutely, Our teams are equipped to handle large commercial properties, multi‑floor offices, and specialised cleaning jobs with prior quote and planning.
Yes, All team members undergo police checks, identity verification, and training to ensure safety and consistent quality.
We pride ourselves on quality. If anything doesn’t meet expectations, contact us and we’ll address it promptly, We offer satisfaction guarantees on many of our services.
Yes! We can tailor your clean with eco‑friendly products and green practices on request, perfect for families, pets, and sensitive environments.
